Shipping & Returns Information
How much do you charge for delivery?
Shipping on you order currently varies dependant upon your location and the weight of the product.
We look to offer different options for your location.
Delivery in the United Kingdom
Our Standard Delivery Service is DHL Express Service.
This is a trackable service & the charge for your delivery is based on the size & weight of your order.
Royal Mail 2nd Class postal service
For orders below 1.5kg we also offer an alternative of 2nd Class Postage, but we highlight this is not a trackable service, with no guaranteed date for delivery.
International Delivery to Outside of the United Kingdom
Our Standard Delivery Service in DHL Worldwide Service, which is a trackable service. The charge for your delivery is based on the size & weight of your order.
Will I be charged customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
All orders shipped inside the EU will not be subject to duty as per European Commission directives, but VAT may be charged in your own country, depending on the rules within your own country.
For EU Companies, we have added a field so when placing your order you can include your EORI number during the checkout process.
Collection from our Warehouse by you or your Courier
We also have an option where you can arrange collection from our warehouse (subject to government Covid 19 restrictions).
This service is only available by agreement with us, so we ask you to contact us on sales@KUBIstore.com to arrange this.
Collection can only be made: Mon-Fri 8.30am to 1pm and we ask this is agreed with us in advance.
We kindly ask that you do not just arrive at our business without agreeing a day/time for collection in advance.
We confirm that if you use this service we are not responsible for any paperwork or labels required by your courier, but we will email you your invoice once your order is packed & ready for collection.
How will I know when my order has been shipped?
As soon as your order is dispatched, you will be sent an email to confirm that it's on its way, if using the DHL Service.
Your order is trackable you can check its progress by the link sent to you by DHL.
Services Available
UK Deliveries
2nd Class Postal Service for deliveries under 1.5kg - Untracked
EVRI Standard (3-4 days) Serive for deliveries up to 1.5Kg - Tracked
DHL Express - next working day delivery
FREE Collection from our Warehouse
EU Deliveries
DHL Express Worldwide Service
FREE Collection by your courier from our Warehouse
*Please note this service does not have a date defined delivery option and will be slower to arrive than DHL Express (estimated time given is 3-9 days in Europe)
Worldwide Deliveries
DHL Express Worldwide Service
FREE Collection by your courier from our Warehouse
All deliveries are charged in differing weight catagories, depending on your order size. This allows us to keep our cost as low as possible to the cost we are charged.
UK Weight Catagories (DHL)
up to 2 Kg
2 to 5.5 Kg
5.5 to 10 Kg
10 to 25 Kg
25 to 35 Kg
Worldwide Maximum Weight Catagories
0.5 Kg
1 Kg
1.5 Kg
2 Kg
3 Kg
4 Kg
5.5 Kg
7.5 Kg
10 Kg
15 Kg
25 Kg
Over 25 Kg
If you require further information please contact to discuss your specific requirement.
